30-Day Risk Free Guarantee
We are so confident that the Sleep Shepherd will deliver a peaceful night’s sleep that we offer a no-risk, money back guarantee for any product purchased from sleepshepherd.com. If you are not satisfied with the Sleep Shepherd, simply log on to sleepsherd.com/returns within 30 days of purchase and follow the step-by-step instructions for returning the unit back to our facility (customer responsible for paying return shipping). Upon reception of the unit (in the original packaging with a copy of the emailed invoice) we will refund your order in full via the original payment method. The refund request must be submitted less than 30 days from the original purchase date. Prior to returning a product for any reason, please visit sleepshepherd.com/returns for instructions on how to return the product. Please be sure to visit our What to Expect section for tips on maximizing the effectiveness of the Sleep Shepherd’s scientifically proven sleep technology. For warranty questions beyond 30 days, please reference our limited warranty policy detailed below:
©2014 Sleep Shepherd, LLC. All rights reserved. Sleep Shepherd and Virtual Hammock are registered trademarks of Sleep Shepherd, LLC. NeuroSky is a trademark of NeuroSky, Inc.
Designed in Colorado Springs, CO.
Assembled in China.
The Sleep Shepherd is not a medical device. It is not designed to be a diagnostic tool, form of therapy, or clinical intervention of any kind.
Contains rechargeable lithium battery. Dispose of battery safely.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference, and
2) this device must accept any interference received, including interference that may cause undesired operation.
This Warranty is applicable only to the original purchaser, is non-transferable and applies only to “Sleep Shepherd” products or parts purchased from an authorized seller. The Sleep Shepherd® is covered by a 1 year warranty from the original purchase date, under normal use and service, against defective workmanship and materials. This Warranty does not apply to (a) cosmetic damage, including but not limited to scratches and dents; (b) damage caused by use with non-Sleep Shepherd products; (c) damage caused by accident, misuse, unreasonable use, immersion in water, neglect, abuse, battery leakage, improper service, or other external causes; (d) damage caused by operating the product outside the permitted or intended uses described by Sleep Shepherd, LLC in the owner’s manual; (e) a product or part that has been modified (f) defects caused by normal wear and tear or otherwise due to the normal aging of the product; or (g) if any Sleep Shepherd model number has been removed or defaced.
Prior to returning a product for any reason, please visit sleepshepherd.com/returns for instructions on how to return the product and have it replaced under Warranty. Return of the product under Warranty must adhere to the following rules:
If Sleep Shepherd, LLC believes that there may be a defect in the materials or workmanship of the product and can confirm the purchase date and location of the product, we will at our discretion replace the product with a new unit or product of comparable value. A replacement product or part assumes the remaining Warranty of the original product or 15 days from the date of replacement, whichever provides longer coverage. THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. IF SLEEP SHEPHERD, LLC CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPLACEMENT SERVICE AS DETERMINED BY SLEEP SHEPHERD, LLC IN ITS SOLE DISCRETION.
To the extent permitted by law, Sleep Shepherd, LLC will not be responsible for direct, special, incidental or consequential damages resulting from any breach of Warranty or condition, or under any other legal theory, including but not limited to loss of profits.
Any disputes resulting from this Warranty shall be subject to the final and conclusive determination of Sleep Shepherd, LLC.