These terms and conditions set out the terms and conditions on which we offer to supply to you products advertised on this Website. By using or accessing our Website and/or placing any order(s), you agree to be legally bound by these terms and conditions.
Please read these terms and conditions as they protect your interest, and if you have any comments, problems or any questions regarding our Website and/or products and services featured, please contact us through the contact form on the ‘Contact Us’ page.
Information about the Sleep Shepherd
The Sleep Shepherd® is the first at home sleep device that monitors your brainwaves in real time and uses a biofeedback loop to help you fall asleep quickly through the use of specially engineered tones. The Sleep Shepherd® is not a medical device, diagnostic tool, or clinical intervention of any kind.
We have a 100% satisfaction guarantee. If you are not completely satisfied with the Sleep Shepherd®, you may return them within 30 days of delivery for a full replacement or refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Orders made more than 30 days in the past are subject only to our Limited Warranty as stated on our ‘Warranty’ page.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item for any reason, visit www.sleephat.com/returns are follow the step-by-step instructions. Only returns made through this portal will be honored.
Free USPS Priority shipping is offered to all U.S. destinations and typically takes 2-3 business days, but can take longer in some instances. USPS Priority International shipping typically takes 6-10 business days, but can take up to 30 business days due to customs regulations. Note that Sleep Shepherd, LLC is not responsible for any customs charges incurred.
Acceptance of your order
Our products are offered for sale subject to availability and our acceptance of your order, which we reserve the right to reject without reason. However, we will inform you as soon as possible if the products you have ordered are not available or if your order has not been accepted, and a full refund will be given for orders which are rejected.
We may from time to time issue gift or promotional codes relating to the purchase of the products. These gift or promotional codes will only be available on the terms specified at the time of issue. Should you attempt to make an order for products using a gift or promotional code issued to another individual and/or for purposes other than those for which it was granted, we shall be entitled to reject such order. A refund will be given for all rejected orders.
After you have placed an order with us for the purchase of products, you will receive an e-mail confirming the transaction of your order.
Third Party Websites
We may provide links on our Website to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our Website, will be fit for purpose or of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. Unathorized resale through Amazon.com, Ebay.com, or their affiliate sites is prohibited.
Notices and Complaints
All notices given by you to us (including any complaints that you may have) should be sent to Sleep Shepherd, LLC by the contact form on our ‘Contact Us’ page.
We may give notice to you at either the e-mail or postal address you provide to us when placing an order.
You and we acknowledge that, in entering into a contract, you have not and we have not relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between you and us prior to such contract except as expressly stated in these terms and conditions.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT SLEEP SHEPHERD, LLC SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
Law and jurisdiction
These terms and conditions shall be governed by, and construed in accordance with, the laws of The United States of America. Disputes arising here from shall be exclusively subject to the jurisdiction of US courts.
You agree to defend, indemnify and hold Sleep Shepherd, LLC and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.